Pinnacle Pain Management Specialists Coronavirus Patient Policies



Pinnacle Pain Management Specialists SC (PPMS) is committed to protecting the health and wellbeing of its patients, staff and the community. Amidst the growing concerns surrounding novel Coronavirus (COVID-19) outbreak, PPMS will be taking all reasonable precautions recommended by the Center for Disease Control (CDC) the Illinois Department of Public Health (IDPH) and other recognized authorities to ensure your safety in our facilities.

Accordingly, for so long as PPMS is allowed to and is able to remain open, we will be adhering to the following policies and precautions for the protection of our patients and staff.

1. Patient Screening

a. For so long as PPMS continues to remain open for business, PPMS will be contacting patients prior to their scheduled office visits and/or procedures in order to confirm their health status as recommended by the CDC. Any patient who has contracted the Coronavirus or is presenting with COVID-19 symptoms will be rescheduled to a future date. Moreover, any patient who falls into a “high risk” category, including any patient who has travelled to a known coronavirus “hotspot,” even if they are asymptomatic, will be asked to reschedule their appointments for a period of at least fourteen (14) days.

b. Patients who show up to PPMS clinics for a scheduled appointment will be screened per CDC guidelines to determine whether they are presenting with any Coronavirus symptoms (fever, cough and/or shortness of breath). Any patient presenting with such symptoms will be asked to leave and their appointments will be rescheduled to a future date.

c. Out of an abundance of caution, PPMS will recommend that any patient over the age of 65, as well as any patient with known immunocompromised conditions (such as asthma or diabetes) will be encouraged to reschedule their appointments to a future date.

2. Continuing Patient Care.

a. If patients require continuing care, including refills of prescriptions, and are required or recommended to reschedule their appointments, PPMS will offer such patients the opportunity to have a telephonic consultation with a PPMS provider, solely for the purpose of determining the appropriateness of continuing patients care or medications until such time as the patient can be physically seen by a PPMS provider. All such telephonic consultations and prescription refills shall be conducted in accordance with all IDPH, DEA or other applicable regulations.

b. To the extent that a patient requires emergency care prior to being rescheduled for an appointment with a PPMS provider, such patient will be referred to a location for COVID-19 screening and/or testing, or, if necessary, to an emergency care facility.

3. Cleaning Protocols.

a. PPMS always follows the highest level of sanitation of its facilities, in accordance with OSHA and other applicable guidelines. However, we will enhance all such measures to protect our patients, staff and the community at large against unnecessary risks associated with the coronavirus. Such measures will include vigorous cleaning and sanitizing of all surfaces and equipment at all of its medical clinics and facilities.

b. For so long as PPMS continues to remain open for business, PPMS will require all patients to thoroughly wash their hands prior to accessing PPMS facilities, in order to mitigate the risk of coronavirus spread to other patients, staff members or the community at large.

4. Staff Screening.

a. For so long as PPMS continues to remain open for business, PPMS will actively screen all staff members to mitigate the risk of exposing our patients and other staff members to the Coronavirus.

b. Any PPMS staff member who is sick or otherwise presents with Coronavirus symptoms will not be permitted to work at any PPMS facility until such time as they are no longer symptomatic.

c. We recognize that this may result in delays and/or disruption of patient care, and request our patients’ understanding as we implement these necessary procedures to mitigate the risk of Coronavirus spread.

5. Additional Resources.

a. Patients are encouraged to visit the CDC website ( to obtain additional information regarding the Coronavirus, including up to date information regarding the status of the spread of the disease, as well as guidelines for preventing and treating affected patients.

b. If patients are unsure of any of the above policies and procedures, please contact PPMS at 630-794-9999 for further information. However, at least until we have a better understanding of the Coronavirus disease and the potential for further infections, PPMS encourages patients to err on the side of caution, both for their own safety and for the protection of the community at large.

6. Modification and Waiver.

The understanding of the Coronavirus outbreak is rapidly evolving. PPMS will continue to monitor the situation, as well as any changes to the recommendations of the CDC and other experts regarding the best practices for mitigating this disruptive epidemic. Accordingly, this Policy may be amended from time to time by PPMS as circumstances change. Please check out our website ( for any updates regarding PPMS status and our policies for protecting our patients, staff and the community during this unprecedented crisis.

Effective March 18, 2020

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